KitchenAid agreed that the lift mechanism should NOT sound like a portcullis, and they're sending me a new mixer! They were so pleasant and nice on the phone, and didn't even make a big deal out of the problem. They said the new mixer should arrive in about a week and will include a mailing label for returning the other mixer.
Sweet! Thanks, Carla from KitchenAid!
nice! is it sad that i'm surprised by good customer service stories?
ReplyDeleteMy recently-purchased Kitchen Aid has been making a very strange sound lately - you've inspired me to contact them! Thanks!
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